Complaint Management
Handle complaints systematically
Capture, analyze, and resolve customer and supplier complaints with 8D reports and root cause analysis.
The Challenge
Complaints are handled via email, root cause analyses are missing, and recurring defects go undetected.
Complaints get lost in email inboxes
No systematic root cause analysis – same defects occur repeatedly
8D reports are created manually in Word – laborious and inconsistent
No metrics on complaint rates and trends
The Solution with Power IMS
Power QMS and Power CI work together for structured complaint handling with root cause analysis and improvement actions.
Power QMS guides through the 8D process with standardized forms and deadlines
Power CI analyzes causes with Ishikawa, 5-Why, and Pareto diagrams
Power QMS dashboards show complaint rates, lead times, and trends
Automatic escalation for overdue actions
Microsoft Standard vs. Power IMS
Feature comparison at a glance
| Feature | MicrosoftTeams Standard | Power IMSSolution |
|---|---|---|
| Structured 8D Reports | Manual | Included |
| Root Cause Analysis Tools | No | Included |
| Automatic Escalation | No | Included |
| Trend Analysis | No | Included |
| Supplier Complaints | Manual | Included |
Ready to implement your use case?
Contact us for a personalized demo and learn how Power IMS meets your requirements.